Document first
Device, condition, accessories and the reported issue, on the record at intake.
Independent ยท Nairobi
The workshop that writes everything down.
Dualcom Solutions is a focused repair and parts business. The person who diagnoses your device, writes your quote and orders your part is the person answering your messages, not a chain of departments.
Why this shop exists.
Device repair goes wrong the same three ways: the model gets assumed, the fault gets guessed, and a "compatible" part turns out not to be. Dualcom was set up to run the opposite way: every job starts by documenting what arrived, what you reported, and what the device actually does.
The parts counter follows the same rule. A listing worth trusting says exactly what the part is, which model codes it supports, what condition it's in, and whether it needs specialist installation.
Communication stays direct, decisions stay visible, and the work never disappears behind a service desk.
House rules
Confirm the model
Parts and repair decisions follow the exact code, never a visual guess.
Approve the scope
Proposed work and costs are discussed before any additional repair begins.
Speak plainly
Practical, specific communication, close to the work, free of jargon and padding.
Based in Nairobi
Local repairs, checked before you travel.
The website connects the physical workshop to an online parts catalogue, so you can confirm the model, the part and the availability before crossing town or paying for delivery.
Business typeIndependent repair & parts workshop
Service areaNairobi and surrounding areas
HoursMon-Sat, 9 am to 7 pm
Talk to the person doing the work.
Send the device model and the issue. You'll get a direct, specific answer.