Find the complete manufacturer model code in device settings, on the original box, on a regulatory label or in the manufacturer’s support information. Copy every letter, number and punctuation mark. Do not identify a device only by screen size, colour or appearance.
Why the full model code matters
A marketing family can contain several sizes, network versions, regions and production revisions. Those variations may use different displays, batteries, charging assemblies, keyboards or internal connectors. “Samsung A series”, “iPhone Pro” or “MacBook Pro” is too broad for a reliable parts check.
The code also protects you from an inaccurate quote. A repair estimate made against the wrong device can change when the phone or MacBook is physically inspected.
Finding a phone or iPad model
If the device switches on, start in Settings. Look under About phone, About iPad, General or Device information. Write down both the model name and the model number where both appear.
- Check the original box or purchase record.
- Inspect the device label, SIM tray area or rear regulatory text.
- Use the manufacturer account or support app if it lists registered devices.
- If the screen is unusable, send photos of the labels and the whole device.
A model code is useful. An IMEI, serial number, password or account recovery code should never be posted in a public message or review.
Finding a MacBook model
On a working MacBook, open the Apple menu and choose About This Mac: it shows the exact model and year, for example MacBook Pro (13-inch, 2020). Two more identifiers pin it down completely for parts: the model identifier (like MacBookPro16,2, shown under System Report) and the A-number etched in the small print on the underside (like A2338).
If the MacBook will not switch on, photograph that regulatory text on the underside; the A-number there identifies the hardware. Treat visual identification as provisional until the machine can be checked.
What to send for a useful answer
Send the full model code, a clear photo of the device, a close photo of the label and a short description of the fault or the part you need. Mention whether the device still powers on and whether it has been repaired before.