We start with the fault. Not with your wallet.
Bring it in or send us a message. We'll check it properly, tell you what it costs, and wait for your go-ahead before fixing anything. Can't come to us? We pick up and deliver across Nairobi.
What can we fix for you?
Phone repair
Screen replacement, battery replacement, charging port repair and full diagnostics.
iPad repair
Screen and digitizer replacement, battery replacement, charging port repair.
MacBook repair
Logic board repair, battery and screen replacement, keyboard and SSD upgrades.
Written down at the counter
Model, condition, accessories and the fault you report, recorded at handover, while you're standing there.
Approved before it happens
The diagnosis and estimate come to you first. If the scope changes mid-repair, so does the conversation.
Checked at collection
You test the device and count the accessories against the record before it leaves the shop.
Send enough detail and we can start before you arrive.
From Settings, the device label or the original box. Send the full code, not just the name.
When it started, what changed, and what the device does now.
The damage, the model label, or the part you're trying to replace.
The charger, cable or case that was connected when the problem showed up.
We can come to you.
Across Nairobi, we collect the device, repair it at the workshop, and bring it back. Useful when the phone you would use to arrange a repair is the one that is broken.
- Message us on WhatsApp with your device, what it is doing, and where you are.
- We agree a collection time and the cost of the run before anyone sets off.
- The rider collects the device. What came with it is written down at handover, the same as at the counter.
- We diagnose it and send you the fault and the price. Nothing is fitted until you say go.
- Once it is repaired and tested, we deliver it back and you check it before paying the balance.
Asked at the counter every week.
Can you quote a repair from a message?
A good message narrows it down, but an honest estimate usually needs the exact model and a physical diagnosis. Parts availability also varies by device.
Will work begin before I approve it?
No. The proposed work and estimate are confirmed with you first, and if diagnosis changes the scope, the updated work is discussed before anything continues.
Should I back up my data?
Yes, whenever the device still allows it. Hardware repair can never guarantee data preservation, so treat the backup as part of the repair.
Do you repair every model?
No shop honestly can. Service depends on the exact model, the fault, and the tools and parts available, so send the model before travelling so we can check.
Do you do pick-up and delivery?
Yes. We arrange pick-up and delivery across Nairobi and the surrounding areas. Share your location on WhatsApp and we'll set it up.
Ready when you are.
Send the model and the problem. We'll tell you what we'd check first.